For companies · In-company programmes across India · Facilitated by Princeton Academy
Grooming and etiquette for your people, to one standard, in every city.
Six programmes on the Sabira Merchant curriculum, scoped to your industry and your roles, delivered in cohorts at your office or a venue anywhere in India, and reported back to HR with attendance, assessments and certificates.
Which teams
The same curriculum, cut for the people who need it and the situations they face.
Frontline
Client-facing and front-office teams
Branch staff, hotel and retail floors, clinic front desks, medical representatives, field sales and reception. Grooming standards and service etiquette scoped to the floor.
Intakes
New joiners and campus hires
Management-trainee and graduate intakes. First impressions, workplace conduct, dining, digital etiquette and the first ninety days, before habits form.
Managers
Managers and emerging leaders
People stepping into client-facing or leadership roles. Business protocol, presence, a working meal and the conduct senior people expect.
Leadership
Senior leadership
Small, private cohorts for people who represent the organisation to boards, investors and the press. Authority without volume.
Global
Global-facing teams and transferees
Teams working with overseas principals and clients, and employees preparing for a posting abroad. Etiquette by region, combinable with language and culture layers.
Six programmes, all available in-company
Three also run as open workshops in Mumbai. Every one of them can be scoped and delivered for a team.
One day · Also open workshop
Corporate Grooming & Etiquette
The flagship. Presence, protocol, dining, conversation, grooming and dress for managers and client-facing professionals.
Small cohort · Senior managers
Executive Presence for Leaders
Voice, bearing, image and protocol for people who represent the organisation at the top.
Half day · Also open workshop
Business Dining Etiquette
A working meal coached course by course. Hosting, being hosted, and the conversation in between.
Two days · Also open workshop
Young Professionals
Campus to corporate for graduate and management-trainee intakes.
Frontline · Also open workshop
Client-Facing & Front-Office
Grooming and service etiquette for banking, hospitality, luxury retail, healthcare, pharma and field sales teams.
Global teams · Also open workshop
International Assignments
Business etiquette by region for transferees and teams working with overseas principals and clients.
How an engagement runs
Scoped first, priced transparently, delivered in cohorts, reported back. Princeton Academy handles the contract, the logistics and the reporting.
- EnquiryThe form below, an email, or a WhatsApp message. Tell us the team, the headcount and the cities
- Discovery callRoles, situations, what has been tried, and what you want to see change
- ProposalProgramme, modules, cohort plan, dates, venue and per-cohort pricing in one document
- DeliveryCertified faculty deliver each cohort on the curriculum, at your office or a venue
- Assessment and reportEvery participant assessed, certificates issued, faculty report to HR
What HR receives
A programme that cannot be reported on is hard to defend at budget time. Every engagement returns the same set.
- Attendance register for every cohort
- A per-participant assessment on the Sabira Merchant rubric
- Certificates of completion on the Sabira Merchant curriculum, issued through Princeton Academy
- A short faculty report: what was observed, what improved, what to reinforce
- Transparent per-cohort pricing, stated in the proposal, with no per-head add-ons afterwards
Delivery
Where, and in which language
- At your office, or at a venue Princeton Academy arranges
- Any Indian city. Faculty travel to each location so a multi-city rollout keeps one standard
- Cohorts of twelve to twenty, scheduled around shifts and rosters
- Conducted in English, with Hindi support in the room where a cohort needs it
- One day, two days or half days, as the programme and the roster allow
Industries we scope for
The situations change by sector. The standard does not.
Request a proposal
Tell us about the team
Company, your role, the team and its headcount, the cities, the format you have in mind and when you would like to run it. Princeton Academy replies within two working days to fix a discovery call. The proposal follows the call.
Facilitated by
Princeton Academy, Andheri West, Mumbai. Corporate training provider since 1997, delivering across India.
Request a proposal
Tell us the team, the approximate headcount, the city and the programme you have in mind. An L&D consultant replies within one working day with a short call proposal.
Prefer email? Write to inhouse@princetonacademy.co.in.
Questions companies ask first
Who conducts the sessions?
Every programme is designed and overseen by Sabira Merchant. Sessions are delivered by faculty she has trained and certified on her curriculum. Depending on the format, batch and schedule, Ms Merchant may conduct part of a session personally. The content, the standards and the assessment are hers in every case.
Is there a minimum cohort size?
Cohorts are typically twelve to twenty. Smaller senior cohorts are run for leadership programmes. A larger headcount is split into cohorts so that everyone practises and everyone is assessed, rather than watched from the back of a hall.
Can we mix programmes for one organisation?
Yes, and most engagements do. A frontline cohort, a manager cohort and a senior cohort can run under one proposal, each on the programme that fits, with one report to HR at the end. Modules can also be combined for a single cohort where the roles justify it.
Do you travel outside Mumbai?
Yes. Princeton Academy delivers across India and faculty travel to each location. Travel and venue are itemised in the proposal, so there are no surprises on the invoice.
How is it priced?
Per cohort, stated in the proposal, inclusive of materials, assessment, certificates and the faculty report. What varies is the number of cohorts, the cities and whether floor observation is included. Invoices are raised by Princeton Academy with GST.
One curriculum. Every city. One report.
Tell us about the team. The discovery call is the first step, and the proposal follows it.